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You Must be Assigned your Updesk Time by Updesk Coordinator, our East Office Admin Assistant.
If button does not work (Some desktops cannot open link) Please email: AngelaMarieCorrea@SellersBuyers.com! THANK YOU!
Everything You Need to Know About Updesk
Updesk Lead Generation is a tool offered to ERA Sellers & Buyers Realtors that allows you to sign up for a specified time to recieve any leads that come through our office telephone line.
An Updesk call is a call that comes into one of our main offices contact numbers. Yes, the office numbers that are posted on Google!
During office hours (M-F | 9-5) these calls are screened and the potential buyer or seller is forwarded.
If you have night or weekend Updesk, you are required to forward all clients that are working with our agents if called, and filter through spam calls.
When you have signed up, and have had your day and time already assigned to receive calls, you must make sure your voicemail is set up correctly and you answer all calls!
To Sign Up, Follow the Steps Below! Questions? Please reach out to East Office Admin, who is our Updesk Coordinator.
Updesk Requirements | Important
Your Updesk Responsibilities
Updesk is not fully scrubbed!! During Office Hours, calls are scrubbed. Outside of office outs you still must answer all calls.
If a caller requests another agent in our company, they are working with them so give them the agent's direct phone number by referencing our Phone List on this website, or pass the message immediately to the agent.
Any calls outside of unrepresented buyers or sellers, you can tell them to call back during business hours.
Rules of Updesk
You cannot sign up for more than 1 shift (WEST: 8:30am - 5:30pm) (EAST: 9am-6pm) per week. Additional sign ups will be deleted.
You may only sign up for 1 weeknight per week and 1 weekend per month ( this is Friday-Sunday). Additional sign ups will be deleted.
Answer all calls as possible and return messages in a timely manner!
Your Voicemail
Setting It Up Correctly
You must set up your voicemail to say:
- Your Name
- Status of being a Licensed Realtor
- Statement that you work for "Team Name" at ERA Sellers & Buyers Real Estate. If you are not on a team then just put the brokerage.
If your Voicemail is not set up or is full this will automatically disqualify you for participating in the Up Desk and After hours calls.
Step-by-Step How to Sign Up
Step 1 | Receive Email
Once a month, an email is sent to all agents asking if you'd like to join Updesk Lead Gen. When you receive this email to your SellersBuyers account, open it!
Step 2 | Reply
Respond to our "Updesk Email" with any time and days that your are not available for the upcoming month that is specified in the email. Our Updesk Coordinator will take all incoming emails and organize your space into the calendar. Wait to hear back on what days you are "On Call".
Step 3 | Receive Updesk Schedule
Once you receive your scheduled date and time, add it to your calendar. If you cannot commit - PLEASE NOTIFY COORDINATOR. You Must read through all Rules and Regulations of this tool, please follow accordingly or you will be removed from your time slot.
ERA Sellers and Buyers El Paso | (915) 585-2222 | 398461
West El Paso - 780 N. Resler Dr. , El Paso, Texas 79912 | East El Paso - 11331 James Watt Dr. , El Paso, Texas 79936
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